Subscription refunds and cancellations.
How cancellation works and what happens through the end of your paid period.
Effective date: The date you first access or use the Certiva platform.
This Refund and Cancellation Policy applies to subscriptions for Certiva software services provided by Certiva Tech LLC.
Refund Policy
We offer a $0 / strict no-refund policy on all active subscriptions.
Subscription fees already charged are not refundable, including partial billing periods, setup fees where applicable, and renewals. If you believe a billing error occurred, contact us promptly so we can review the account.
Cancellation Policy
Users can cancel their subscription at any time. Upon cancellation, the software service will remain fully functional and complete the current billing month/tenure. No further subscription fees will be charged at the end of the tenure.
To cancel, use the billing or account management options available in your customer portal, or contact Certiva support with the account owner information required to verify the request.
After the current tenure ends
When the paid billing period in effect at cancellation ends, access to paid features may be suspended unless you reactivate or renew. Export any operational data you need before the tenure ends if self-service export is available on your plan.
Contact
Certiva Tech LLC
24566 Jade Dr, Farmington Hills, MI 48336
Website: certivallc.com
Contact: Contact Certiva
Related documents: Terms of Service - Privacy Policy