How a Phoenix Staffing Agency Built a Fully Connected Attendance-to-Payroll Workflow

Business: Staffing agency, Phoenix, Arizona, United States. 70 placed staff across multiple client sites, plus 12 internal employees. Biweekly payroll with multiple pay rates across client contracts. The problem: Attendance was tracked in a time-tracking application. Payroll was managed through a separate payroll platform. The bridge between them was a manual export and import process that the payroll administrator performed every cycle. The export required formatting adjustments to match the import template. Leave balances lived in a third spreadsheet. The administrator spent 6 hours per cycle moving data between the three systems, reformatting and resolving the discrepancies that emerged from every transfer. Payroll corrections averaged 4 per cycle. The solution: Certiva Workforce Control and Payroll Management deployed as a connected pair. Placed staff clock in and out on the client site app. Supervisors review and approve records at the end of each day. The payroll module automatically pulls verified attendance records into the pay period workflow. The administrator manages the approval chain for multi-rate staff inside the platform. The export to the external payroll processor is generated from the verified, approved records with no manual transfer step. The results: The manual transfer process was eliminated entirely. Payroll preparation time dropped from 6 hours to 55 minutes per cycle, a 85 percent reduction. Payroll corrections dropped from an average of 4 per cycle to zero after month two. The administrator reports that the 55 minutes is now spent reviewing summary reports and handling genuine exceptions rather than data assembly. The agency owner estimates the time savings alone pays for the Certiva subscription 6 times over annually, not counting the reduction in payroll corrections and the improvement in placed-staff satisfaction from accurate, on-time paychecks. Key takeaway: The gap between attendance and payroll is where most payroll problems live. Closing that gap with connected software does not require replacing either system. it requires connecting them properly. Book a demo to see how Workforce Control and Payroll Management work as a connected pair for a staffing operation like yours. Related reading: Certiva vs. Gusto and ADP explains why the payroll processor is rarely the problem. Attendance tracking software vs. spreadsheets covers the upstream data issue in detail.