FREQUENTLY ASKED QUESTIONS
Straight answers before you reach out.
Use this page to understand what Certiva does, whether it fits your operation, how demos are structured, and what to expect if you move forward.
Quick paths
Choosing the right system
Figure out which Certiva product fits your operation first.
How do I know which Certiva system to start with?
Start with the workflow that is slipping first. If attendance, breaks, leave, or payroll prep are the pain, begin with Workforce Control. If stock truth and checkout discipline are the pain, begin with Retail & Stock Control. If cases, serialized inventory, rentals, or billing follow-up are the pain, begin with DME Workflow Control.
Do I need more than one system?
Some businesses start with one system and expand later. The goal is to fix the highest-friction workflow first, then add adjacent control where it makes operational sense.
Is Certiva only for large teams?
No. Certiva is built for teams that need clearer operational control, often small to mid-sized businesses where process drift becomes expensive fast.
Demos and onboarding
What a Certiva conversation looks like from start to finish.
What should I bring to a demo?
Bring the workflow problem you want under control first, what is late, missing, inconsistent, or hard to audit. The most useful demos stay anchored to a real process, not a generic tour.
Can a demo focus on one workflow only?
Yes. A workflow-first demo is usually more valuable than trying to cover every screen in one sitting.
What happens after the demo?
You should leave with a clear view of fit, the next practical evaluation step, and what rollout scope looks like for your team.
Subscription pricing and buying
How Certiva pricing works and what you should expect.
How is pricing determined?
Pricing depends on the system you need, team size, workflow depth, and rollout scope. Certiva does not treat this like a one-size catalog, the fastest path to clarity is a short fit conversation.
Is there a long-term contract required?
Certiva is built around a monthly subscription model. Contract details are confirmed during buying conversations based on scope.
Can we start small and expand?
Yes. Many teams start by fixing one operational workflow first, then expand once execution is stable.
Product fit and what Certiva does not do
Honest answers about where Certiva fits best, and where it does not.
What is Certiva not trying to be?
Certiva is not a vague “do everything” platform story. It is operational software aimed at specific control problems, workforce visibility, retail and stock discipline, and specialized workflow follow-through.
Does Certiva replace every tool we use?
Not automatically. The value is stronger when Certiva owns the workflow layer you need to control first. Integrations and scope are discussed during evaluation.
Implementation and ongoing support
What getting started actually looks like.
What does implementation focus on?
Implementation focuses on configuring the workflow you are fixing first, training the roles that touch it, and making sure records and accountability match how your team actually works.
How do we get help after go-live?
Support expectations are aligned to your scope and subscription. If something is blocking operations, the goal is a practical resolution path, not a ticket black hole.